Job Title: Visitor Use Assistant

As a uniformed employee of the National Park Service (NPS), you serve as a front-line representative of the agency; provide answers to visitor questions concerning the specific park area; explain the area's recreational opportunities, including NPS Interpretative services, concession-operated facilities and services, and campground availability, distribute maps, brochures, and other printed material; provide directions and routes of travel through the park; and inform visitors of potential safety hazards. You will provide public orientation and explanations of current park events, resource management projects, management policies and legislative updates on issues affecting the natural, historical and/or cultural preservation of the area. You will be responsible for collecting appropriate fees at a park entrance station, visitor center, campground, or other visitor contact station following established accountability for handling government funds. Other duties include visitor management-related services such as traffic control, radio dispatching and/or backcountry patrols.

For more information, you may contact Victor Legaspi at 928-638-7952.

To be eligible for this position, you must possess the qualifying specialized experience and education as described in the Occupational/Assessment Questions section.

All qualification requirements must be met by the closing date of this announcement, Friday, June 04, 2010.

Qualifying experience may be obtained in the private or public sectors. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for review on OPM's web site at http://www.opm.gov/qualifications.

Specialized experience is defined as experience that demonstrated the knowledge, skills, and abilities (KSAs) necessary to successfully perform the duties required of the position.

To determine if you are among the best qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.  Qualified candidates will be assigned a score between 70 and 100; the score assigned is a measure of the degree in which your background matches the competencies required for this position.  Please follow the instructions carefully.  Errors or omissions may affect your rating.  Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics.) (Do not submit narratives, just complete the Occupational Questionnaire. Note: Your resume must support your responses to the occupational questions.):

• Knowledge of Fee Collection policies and procedures.
• Ability to handle money, accountable property and consolidate accounts.
• Skill in public contact, communicating effectively orally and in writing.

This position is a permanent, career-conditional or career appointment, as appropriate. The position will be filled on a full time basis. Upon completing any required probationary period, the position will become permanent.

First consideration will be given to CTAP and ICTAP eligibles, if you were displaced within a 50 mile radius of Grand Canyon, Arizona.

Government facilities are required to provide a smoke free environment for their employees. Smoking will be permitted only in designated areas.

AREA INFORMATION:  The South Rim of Grand Canyon National Park located in Northwest Arizona, approximately 60 miles north of Williams and 85 miles Northwest of Flagstaff at an elevation of 7,000 feet.   Temperatures range from approximately 85 degrees in the summer to 17 degrees in the winter.   Grand Canyon Village has schools K-12, a daycare center, post office, general store, banking facilities, churches, a recreation center, a clinic with resident physicians and several restaurants.   The park community consists of some 2,000 people, including employees of the NPS and concessionaires and their family members.   There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work.   Complete shopping, educational, medical and professional services are available in Williams and Flagstaff.   Recreational opportunities include hiking, river rafting, fishing, cross-country and downhill skiing, and golfing in nearby communities.

Desert View is located on the East Rim of Grand Canyon National Park located in northwest Arizona approximately 83 miles north of Williams and 82 miles northwest of Flagstaff at an elevation of 7,000 feet.   Temperatures range from approximately 85 degrees in the summer to about 17 degrees in winter.   Desert View has a general store and a gas station (open seasonally).   Approximately 28 miles West is Grand Canyon Village which has school from K-12, daycare facilities, post office, banking facilities, general store, and a medical clinic with resident physicians, churches and various restaurants.   Complete shopping, education, medical, and professional services are located in Flagstaff and Williams. 

First consideration will be given to applicants who apply by June 15, 2009.

NOTE: Applicants must submit their application packages electronically or by fax.  Applications/resumes and supporting documentation sent by mail (including e-mail) WILL NOT BE ACCEPTED.

1) Complete the Assessment Questionnaire and;

2) Submit a resume and any applicable supporting documentation (see Required Documents section).

We encourage you to complete both of these steps online. Applying online is the most efficient and effective way to ensure your application is received and processed in a timely manner.  If you cannot submit all application materials online, you may submit some documents online and some offline.  For example, you may be able to submit the questionnaire and resume online but do not have an electronic copy of your transcripts.  In this case, you may submit the questionnaire and resume online and send the transcripts via fax. 

How to Submit An Online Application

Option 1

The USAJOBS web site provides a "Create a Resume" feature that you may use to develop and submit a resume for this position. The completed resume can be attached to this vacancy announcement and submitted electronically. To do so, scroll down to the end of the vacancy announcement. Click on the "Apply Online" icon. Then follow the USAJOBS web site instructions. If you need to create or edit a resume, you will need to click on the "Apply Online" icon again in order to upload your new or edited resume and answer the questionnaire. Your resume will be attached only to the online Assessment Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted. If you do not have all the requested documents stored in the USAJOBS resume builder you will be able to upload the rest of your documents and/or fax the remaining documents, such as veterans preference or transcript documentation. See information below for how to fax supporting documentation. 

OR

Option 2

If your resume is going to be one you prepared outside of the USAJOBS Resume Builder, click this link to begin the process: ONLINE QUESTIONNAIRE.  You will fill out the online Assessment Questionnaire and be able to upload documents through a browse feature.  After the assessment questionnaire is submitted, you will receive a notice that indicates the submission was successful.

All resumes must be submitted by midnight Eastern time on the closing date.

Note to New Users: The USAJOBS Resume Builder and the online questionnaire utilize two separate software systems (USAJOBS and Application Manager, respectively). Therefore, if you use the resume builder, you will create two accounts with unique user names and passwords for each system.

Instructions for answering the questions in the online Assessment Questionnaire:

You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission by viewing your answers before submitting your answers.  You must click the "Submit Your Answers" button when you are done.  Follow the instructions that appear on the screen until you receive an acknowledgment that your answers have been successfully submitted. The online Assessment Questionnaire must be completed and submitted by 12:00 midnight Eastern time on Friday, June 04, 2010.

How to properly save and return to complete your online Assessment Questionnaire:

If you want to "Save" an incomplete online Assessment Questionnaire and return later, select the "Save" button at the top or bottom of each of the application pages and click the "Logout" button.

If you have "Saved" an incomplete online Assessment Questionnaire, you may finish it and/or upload documents by clicking on or inserting this link into your internet browser https://www.applicationmanager.gov/. Insert your USAStaffing Application Manager User Name and Password and click the "Go" button. Once you are logged in, click on the Vacancy ID number on which you would like to work.

If you submit more than one online Assessment Questionnaire for this position, the most recent one submitted is the one that is used. Therefore, it is important for you to complete it in its entirety.

How to Verify Your Application Materials Have Been Successfully Submitted

1. Go to https://www.applicationmanager.gov/ and log in using your USAStaffing Application Manager User Name and Password.

2. Verify that your questionnaire, resume, and supporting documents were submitted successfully by clicking on the appropriate Vacancy ID.

3. Verify that all of your documents where submitted by reviewing the table.

- If an Item (Type of Document) on the table appears with a status of "OK", that Item was successfully submitted.  Veterans Please Note: Submittal of veteran documentation is REQUIRED.  VETERANS MUST SUBMIT VETERAN DOCUMENTATION AT TIME OF APPLICATION.

Faxing Documents OR What To Do If You Cannot Apply Online

Your application and all supporting documents must be submitted online and/or by fax.  Arizona Servicing Human Resources Office will NOT accept mailed applications.  We encourage you to submit your assessment questionnaire, resume, and supporting documentation online. Applying online is the most efficient and effective way to ensure your application is received and processed in a timely manner.

If you are able to complete the assessment questionnaire online, as outlined above, but unable to submit your resume/supporting documentation online, you may fax all or part of your other documentation to the Office of Personnel Management office in Macon, GA. If you fax your resume/documentation you must use a special cover page. To print a copy of the required cover page insert this internet address into your browser http://staffing.opm.gov/pdf/usascover.pdf. The information contained on the cover page must match the information you provided on the assessment questionnaire. The vacancy ID number PK264099, your name, and SSN should be written accurately and neatly in large block letters. This special cover page is used to match your documents with the record you established when you submitted the online assessment questionnaire. If the information is inaccurate or incomplete you may not receive consideration for this position. The fax number to submit your documents is: 1-478-757-3144. Each page of electronically transmitted applications/resume must contain identifying information of the applicant (name, SSN) and the vacancy announcement number.

Likewise, you may submit your assessment questionnaire by fax.  To complete the assessment questionnaire in hard copy form, click this link to print a copy of the OPM Form1203-FX or insert or type this internet address into your browser http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf   You can also obtain a copy of the OPM Form 1203-FX by calling USAJOBS by phone at (703)724-1850. Print a copy of this job announcement and use the Form 1203-FX as a response sheet when answering the assessment questionnaire portion of this announcement.

• Resume including dates of employment (from month/year to month/year and weekly hours worked).
• Occupational Questionnaire.
• Applicants who are qualifying on the basis of their education must submit a copy of their school transcript(s).  Note: Transcripts do not need to be official.
• Status candidates must submit proof of status or reinstatement eligibility (SF-50 showing current grade & tenure and an SF-50 showing highest (permanent) grade ever held, if different.
• All current Federal employees must provide a copy of their current Performance Appraisal (must be within 15 months from the closing date of the announcement).
• To successfully claim veteran's preference you must submit the following documents with your application. If claiming 5 point veteran's preference, a DD-214 (Member Copy 4 or a copy that shows that you were honorably discharged) must be submitted. If claiming 10 point veteran's preference, you must submit a DD-214 (Member Copy 4 or a copy that shows that you were honorably discharged), a signed SF-15 "Application for 10-Point Veteran Preference" http://www.opm.gov/forms/pdf_fill/SF15.pdf, and Disability Rating Letter from the VA (issued in 1991 or later as proof of a permanent disability) must be submitted.

• If you are a Federal employee seeking CTAP/ICTAP eligibility, you must submit proof that you meet the requirements of 5 CFR 330.605 for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of your most recent Performance Rating and a copy of your most recent SF-50 noting current position, grade level, and duty location.  Please annotate your application to reflect that you are applying as CTAP or ICTAP eligible.

It is the applicant's responsibility to provide legible documentation/proof of claimed qualifications, education, and veteran's preference.  Applicant's will not be solicited for documentation that is not received on or before the closing date, Friday, June 04, 2010.

AZ Servicing Human Resources Off Phone: (928)638-7770x1 Email: GRCA_PERSONNEL@NPS.GOV

Or write: Arizona Servicing Human Resources Office MAILED APPLICATIONS NOT ACCEPTED, AZ 86001