Salary Range:	73,374.00 - 95,381.00 USD /year
Series & Grade:	GS-0391-12
Promotion Potential:	12
Open Period:	Wednesday, July 08, 2009 to Tuesday, July 14, 2009
Position Information:	Full Time Career/Career Conditional
Duty Locations:	1 vacancy - Detroit Metro area, MI
Who May Be Considered:	United States Citizens

Job Summary:

 

Vacancy Identification Number (VIN):  KB267409 (Include on all documents)

 

Be a member of a team providing compassionate healthcare to veterans.   

The Department of Veterans Affairs is an employer of choice as a center of excellence in patient care, education and research.  We value trust, respect, commitment, compassion, and excellence; we value you.  For more information on the Department of Veterans Affairs, go to http://www.va.gov . 

NOTE:  In order to view and/or print the entire announcement, please scroll to the bottom of this page and click on "Print Preview"; then "Print".  Otherwise, you may miss important instructions on how to apply for this position.

APPLICANT CHECKLIST:  Please use this checklist to ensure compliance with all application requirements.  We recommend that you print a copy of this checklist for reference while completing your application package.  Detailed instructions of the application process are included after the checklist.  Be sure to read and follow the instructions carefully.

_____ Responses to the Assessment Questionnaire. (see Step 1)

_____ Resume (see Step 2 for the information you should include on your resume) or Optional Application for Federal Employment (OF-612).

_____ If you are faxing your documentation with OPM Form 1203FX answer sheet, place Form 1203FX on top of other documents and do not use a cover sheet.  If you are not using OPM Form 1203FX, the United States Government Application Cover Page must be used in order to link your documents with your on-line questionnaire.  Failure to provide this cover page - or the use of a different cover page - will prohibit your documentation from being processed.  (see Step 3 under "How to Apply" for url)

_____ If a particular level of education/certification is required OR if you are asking us to qualify you based upon your education, you must submit a copy of your college transcript or an appropriate course listing. (see Step 3)

_____ Veterans must provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.).  Note:  More than one DD-214 may be needed to show all dates of service. You will be given preference based on the information you submit with your application. (see Step 3)

_____  Disabled veterans and other veterans eligible for 10-point preference must also submit an SF-15 (version August 2008) with required proof as stated on the form. (see Step 3)  10-point preference will only be given when proper documentation is submitted.

_____  An OF-306, Declaration for Federal Employment (version dated January 2001 or later) must be submitted prior to appointment.  You may include this form as part of your application documents.  It is available at http://www.vacareers.va.gov/l2_Jobs_Forms.cfm .

Key Requirements:

• Please refer to the "Qualifications" section of this vacancy announcement.
• You must be a U.S. citizen to apply for this job.
• This announcement may be used to fill one or more vacancies.

Major Duties:

Special Note: If you are determined among the best qualified candidates for this job, you will be sent an invitation to be interviewed by the hiring official. You must be present at the Detroit Hiring Fair on July 30, 2009 for the interview in order to be considered for the job. Invitations to the Hiring Fair are non-transferable and will not be rescheduled for a later date. You must bring valid photo identification with your invitation to enter the event site. Individuals are responsible for their own travel expenses to and from the Detroit Hiring Fair.

 

Tour of Duty:  Monday-Friday, Full-Time, 8:00am-4:30pm

Major duties and responsibilities include:

This position is located in the Office of Information and Technology at the VA Medical Center in Detroit, MI. You will provide technical expertise in the area of voice and data networks, telecommunications operations and infrastructure, associated hardware and software, configuration design and support for the John D. Dingell VA Medical Center associated community based outpatient clinics (CBOCs). Duties include, but not limited to the following:

·         Plans, designs, develops, implements, analyzes, tests and maintains voice/data and telecommunication networks, equipment and related software and hardware components.

·         Implements, installs, supports and maintains voice/data and telecommunications network hardware and software, including voice/data and telecommunications network operating systems, servers, jacks, wiring, blocks, cable and users.

·         Designs and configures Automated Call Distribution systems within the primary branch exchange (PBX) to assist high volume areas with call management.

·         Serves as the telecommunications specialist for the organization and performs highly technical work dealing with the organization’s voice and or data communications systems.

·         Designs and implements complex configurations to manage the related PBX systems over a wide range of area codes servicing the Medical Center.

·         Monitors installation and maintenance of telecommunications equipment and systems and assures that installation and maintenance of telecommunications equipment meets specifications or contract requirements.

·         Updates records in operating system software (i.e. specifying assignment location of phone and modem numbers, activating installed capacity, clearing user records from voice mail, etc., and other similar system options available at the station level).

·         Maintains or monitors maintenance of telephone equipment inventory, system configuration, site and wire diagrams, service requests, billing records, in accordance with agency requirements.

·         Sets up and maintains extensive technical records of prototype testing, product evaluation, system configurations and other similar technical materials.

·         Performs duties in support of the organization’s LAN/WAN environment.

 

***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED*** 

Qualifications:

To apply for this position, you must have the following qualifications:

 

BASIC REQUIREMENTS:

 

A Quality Ranking Factor* has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is:

 

"I am certified on Certification on Nippon Electronics Corp (NEC) Primary Branch eXchange (PBX) and Automated Call Distribution (ACD) Systems. Note: You must provide a copy/proof (date(s) of certification) with your application/resume.

Specialized experience is defined as experience that has provided the applicant with the particular knowledge, skills and abilities to perform successfully the duties of a Telecommunications Specialist.

 

Candidates must have one year of specialized experience equivalent to the GS-12 level in Federal Service. Examples of qualifying specialized experience are: Experience which involved using Original Equipment Manufacturer (OEM) (i.e. Nippon Electronics Corporation - NEC) and Building Industry Consulting Services International (BISCI) in a major area of telecommunications specialization; Using and maintaining Primary Branch eXchange (PBX) and Automated Call Distribution (ACD) systems to include NEC, PBX (Primary Branch eXchange) Networking applications; Managing and implementing voice/data and telecommunications networks and administrative functions in a multi-system environment; Knowledge of modern telephony equipment, programming, cabling and maintenance; Using standards and procedures referenced by American Institute of Architects (AIA), American National Standards Institute (ANSI), Building Industry Consulting Services International (BICSI), CFR, Institute of Electrical and Electronics Engineers (IEEE), NECA, NEMA, OSHA, Underwriters Laboratories Inc. (UL), and associate industry Wiring Standards; Knowledge of voice/data and telecommunications network protocols, circuit structure, Direct Inward Dialing (DID) technology, loop and ground start, etc.; and Developing or translating developed processes, procedure, diagram, and voice/data and telecommunications network design and software applications into technical documentation. 

 

A full year of work is considered to be 35-40 hours of work per week.  Part-time experience will be credited on the basis of time actually spent in appropriate activities.  Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

 

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.  It is available for your review on OPM's web site at http://www.opm.gov/qualifications .

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report attendance and/or degrees from only these schools. Applicants can verify accreditation at the following website: www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.

Foreign Education:  To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

REQUIREMENTS (Failure to comply may be grounds for withdrawal of an offer of employment, or dismissal after appointment): 

• Applicants must meet any physical, language, license or degree requirements.
• Applicants must be citizens of the United States.
• Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use.  Applicants who refuse to be tested will be denied employment.
• New Appointees may be subject to a probationary period.
• New Appointees will be subject to a background investigation to determine suitability.
• An OF-306, Declaration for Federal Employment (version dated January 2001), must be submitted prior to appointment.   This form is available at www.opm.gov/forms/pdf_fill/of0306.pdf. 

How You Will Be Evaluated:

Please ensure you answer all questions and follow all instructions carefully.  Errors or omissions may affect your evaluation.  When answering the questionnaire, remember that your experience and education are subject to verification by investigation.  You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

Benefits:

The Department of Veterans Affairs offers a comprehensive benefits program that you can customize for your individual medical and financial needs.  In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with the VA to life outside of work.  For additional information about the many benefits of a career with the VA, please visit our "Benefits at a Glance" webpage at http://www.va.gov/jobs/job_benefits/benefits.asp .

Other Information:

Area of Consideration:  All citizens of the United States of America.  Applications received under this announcement will be rated under competitive procedures in accordance with Office of Personnel Management examining regulations.  [The Human Resources (HR) Office for the facility with this vacancy may be accepting applications separately under one or more special employment authorities, such as:  Veterans Recruitment Appointment (VRA); Veterans Employment Opportunity Act (VEOA); hiring compensably disabled veterans with ratings of 30% or greater; hiring persons with disabilities; or reinstatement to, or transfer within, the Federal government.  If so, you may find a separate announcement covering one or more of these special authorities on http://www.usajobs.opm.gov/.  You may also contact the facility's HR Office directly to inquire if applications are being accepted under any of the special authorities for which you are eligible.] 

 

For a fact sheet explaining how Federal jobs are filled, click on http://www.usajobs.opm.gov/EI55.asp.

 

Priority Consideration:  Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.  CTAP and ICTAP eligibles will be considered well qualified if they attain an eligibility rating of 90.0 or higher, not including points for veterans' preference, from the facility with the vacancy.

 

Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605 (a) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.  Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.

 

Filling additional vacancies:  If additional vacancies for this position occur within 90 days, this announcement may be used without reannouncement.

 

Creditable Service for Annual Leave Accrual for Newly-Appointed Employees with Prior Non-Federal Experience or Active Duty Uniformed Military Service:  Selected applicants may qualify for credit towards annual leave accrual based on prior work experience or military service experience.  Such credit must be requested and approved prior to the appointment date. Please note that receipt of this benefit is at the discretion of the hiring facility and is not guaranteed.

 

How To Apply:

PLEASE NOTE: 

• It is your responsibility to insure that all application materials are RECEIVED by 11:59 p.m. Eastern Standard Time on the closing date of the announcement (Tuesday, July 14, 2009) in order to be considered.  We cannot be responsible for incompatible software, illegible fax transmissions, interruptions in internet service, etc. 
• You must submit a complete application package.  Failure to provide complete information may result in your not receiving consideration for this position.
• You must submit your assessment questionnaire online (through Application Manager) or  on OPM Form 1203-FX (and faxed).  Do not send printouts of your Application Manager Questionnaire Answers.  If you fax your application and/or documentation, please keep a copy of your fax transmittal receipt for future verification, if necessary.
• If you upload your documents using Application Manager, DO NOT FAX the same documents.  To verify that your uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan.  You can then verify that your uploaded documents are attached to your application by checking the "Details" tab of your Application Manager account (https://applicationmanager.gov/ ) for this vacancy announcement.  Your documents will display under the "Details" tab in the Document area. 
• You will not be contacted for additional information.  DO NOT contact our offices for verification of receipt or status reports - we do not provide this information.
• Your application materials will not be returned.  Do not submit original documents that you may need in the future.
• Your application must be completed on-line or faxed. This office does not accept applications by electronic mail (e-mail), regular mail, or in person. 

---

Applying for this position is as easy as 1, 2, 3...

Just by following three steps, you will submit a complete application package and receive consideration for this position.  Be sure to follow the steps carefully and complete all three.  Each step is described in detail below.

1. Your responses to the Assessment Questionnaire, (which may be completed electronically or on the OPM Form 1203FX and faxed), 
2. Your resume or OF-612  (which may be completed electronically, uploaded, or faxed), and
3. Other documents specified in this job announcement (which may be uploaded or faxed).

Use Application Manager for convenience and quickest processing.  Track your progress to a Complete Application Package using My Application Packages checklist and status displays in Application Manager.  Your Application Package status must be Complete by 11:59 p.m. EST on Tuesday, July 14, 2009.

STEP 1: 

Complete and submit the Assessment Questionnaire. The questionnaire must be completed and submitted in order to receive consideration for this position.

PLEASE NOTE:  We highly encourage you to complete the Assessment Questionnaire online as it is the most efficient way to process your responses.  Using paper application forms may delay the processing of your application.  If you are unable to complete the Assessment Questionnaire online, go to STEP 3 of this announcement and refer to the alternatives described under "Alternative Methods for Completing the Application Package" 

You must provide responses to all required questions. Be sure to double check your application before submission and click on "SUBMIT" when it is complete.  Your application is not transmitted to us until you submit it.

To complete your Assessment Questionnaire online, click the following link:

Online Questionnaire 

or enter https://ApplicationManager.gov  You can save your work and come back later.  To return to Application Manager at any time by simply going back to this web address.  To submit your questionnaire by fax go to the Alternative Method section of the job announcement.

The Assessment Questionnaire must be completed and submitted by 11:59 p.m. EST on Tuesday, July 14, 2009.

ASSESSMENT QUESTIONNAIRE

Social Security Number

Enter your Social Security Number in the space indicated.  Providing your Social Security Number is voluntary, however we cannot process your application without it.

Vacancy Identification Number

KB267409

 

1. Title of Job

Telecommunications Specialist 

 

2. Biographic Data

3. E-Mail Address

Please enter your e-mail address in the space provided.  If you do not provide an e-mail address you may not receive a notice of your results. 

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

If you are applying by the OPM Form 1203-FX, leave this section blank.

6. Citizenship

Are you a citizen of the United States?

7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade (12) you will accept for this position.

12

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

The specialty code(s) for this position is (are):
001 Telecommunications Specialist

21. Geographic Availability

The location code(s) for this position is (are):

 

0187 Detroit Metro area, MI

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

The following Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening, but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. Note: You must provide a copy/proof (date(s) of certification) with your application/resume.

1. I am certified on Certification on Nippon Electronics Corp (NEC) Primary Branch eXchange (PBX) and Automated Call Distribution (ACD) Systems.

A. Yes
B. No

If you select response “A”, please provide specific examples/written response detailing your experience on how you meet this Quality Ranking Factor (QRF). Make sure your resume/application supports your response. Note: You must provide a copy/proof (date(s) of certification) with your application/resume.

2. Carefully read the following descriptions of experience. Select the one that best describes your qualifications for GS-12 Telecommunications Specialist. Make sure your resume/application supports your response that you select.

A. I have at least one year of specialized experience equivalent to at least the GS-11 in the Federal service which involved which involved using Original Equipment Manufacturer (OEM) (i.e. Nippon Electronics Corporation - NEC) and Building Industry Consulting Services International (BISCI) in a major area of telecommunications specialization; Using and maintaining Primary Branch eXchange (PBX) and Automated Call Distribution (ACD) systems to include NEC, PBX (Primary Branch eXchange) Networking applications; Managing and implementing voice/data and telecommunications networks and administrative functions in a multi-system environment; Knowledge of modern telephony equipment, programming, cabling and maintenance; Using standards and procedures referenced by American Institute of Architects (AIA), American National Standards Institute (ANSI), Building Industry Consulting Services International (BICSI), CFR, Institute of Electrical and Electronics Engineers (IEEE), NECA, NEMA, OSHA, Underwriters Laboratories Inc. (UL), and associate industry Wiring Standards; Knowledge of voice/data and telecommunications network protocols, circuit structure, Direct Inward Dialing (DID) technology, loop and ground start, etc.; and Developing or translating developed processes, procedure, diagram, and voice/data and telecommunications network design and software applications into technical documentation.
B. I do not have the experience as described in the above statement.

If you select response “A”, please provide specific examples of experience relating to this position (include dates/employer). Failing to posses this experience will result in non-consideration. NOTE: Do not respond, see resume/application.

The following statement pertains to your Skill using Original Equipment Manufacturer (OEM), Nippon Electronics Corporation (NEC) and Building Industry Consulting Services International (BISCI) in a major area of telecommunications specialization.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Mark your selection to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item. Make sure your resume/application supports your response that you select.

A- I have no education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisory or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

3. Uses current communications standards and guidelines such as TIA (Telecommunication Industry Association)/EIA (Electronic Industry Alliance, ANSI (American National Standards Institute), IEEE (Institute of Electrical and Electronics Engineers and BISCI.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

4. Assists with revisions of specifications for new and upgraded telecommunications systems and components.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

5. Responds to problems or questions involving implementation and operation of communications systems.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

6. Inspects operating communications systems for adequacy, efficiency, and need for improvement.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

The following statement pertains to your ability to use and maintain PBX and ACD (Automated Call Distribution) systems to include NEC, PBX (Primary Branch eXchange) Networking applications.

7. Assess feasibility, cost benefits, implementations timeframes and other pertinent issues relative to proposals and justifications.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

8. Applies knowledge if either a broad ranges or in depth specialized knowledge of some or all of telecommunications operating techniques, digital and analog communications requirements.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

9. Analyses and performs technical work pertaining to the planning, development, acquisition, testing, integration, software support, installation, modification, operating and maintenance and user training of voice, data Volp, or video communications systems to include NEC PBX 2400 IMX.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

10. Applies knowledge of either a broad ranges or in-depth specialized knowledge of some or all of telecommunications operating techniques, digital and analog communications requirements.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

The following statement pertains to your ability to manage and implement voice/data and telecommunications networks and administrative functions in a multi-system environment.

11. Reviews outgoing telecommunications issuances, circulars, policies, procedures.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

12. Performs technical reviews of telecommunications plans submitted by various offices.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

13. Analyzes merits of different automated data processing and telecommunication systems in order to determine the best system for large and complex hospital, company or agency.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

The following statement pertains to your knowledge of modern telephony equipment, programming, cabling and maintenance.

14. Applies knowledge of the operational and performance characteristics of communications equipment and transmission media as well as practical knowledge commonly applied communications concepts.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

15. Reviews, analyses and resolves telecommunications maintenance problems and issues.

16. Develops and reports on telephone additions, moves and changes utilizing data from the maintenance management system.

The following statement pertains to your knowledge of standards and procedures referenced by AIA, American National Standards Institute (ANSI), Building Industry Consulting Services International (BICSI), CFR, Institute of Electrical and Electronics Engineers (IEEE), NECA, NEMA, OSHA, UL, and associate industry Wiring Standards.

17. Applies knowledge of current communication standards and guidelines such as TIA (Telecommunication Industry Association)/EIA (Electronic Industry Alliance), ANSI (American National Standards Institute), IEEE (Institute of Electrical and Electronics Engineers) and BICSI.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

18. Applies knowledge of pertinent laws, regulations, policies and precedents which affect the use and related support resources in the area studies.

19. Provides assistance in the management and operation of all telecommunications systems.

20. Reviews, analyzes, and resolves difficult and complex telecommunications problems.

21. Applies telecommunications principles, concepts, and methodologies to perform acquisition, installation, testing, modification, and/or replacement of telecommunications equipment, services, and systems.

The following statement pertains to your knowledge of voice/data and telecommunications network protocols, circuit structure, Direct Inward Dialing (DID) technology, loop and ground start, etc.

22. Applies working knowledge of telecommunications equipment, functionality, and troubleshooting procedures.

23. Accomplishes telecommunications systems and component repairs, troubleshooting, and problem resolution for a large and complex organization.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

24. Manages and maintains a telephone system database.

25. Assists in monitoring equipment and system performance.

The following statement pertains to your ability to develop or translate developed processes, procedure, diagram, and voice/data and telecommunications network design and software applications into technical documentation.

26. Maintains the records, database of telephone liaisons and updates changes accordingly.

If you select response C, D, or E, please provide specific examples of experience relating to this position (include dates/employer). Do not respond, “See resume/application.”

27. Serves as the linking point between the telecommunications staff and the liaisons.

28. Develops and writes regulations and policies that are clear and easily understood.

29. Designs and implements requirement documents for new or revised telecommunications programs.

30. Recognizes problems, selects appropriate trouble shooting techniques, coordinates resolution processes, and restores systems to normal state.

31. Prepares installation requests for new or relocate commonly used equipment which may include wiring diagrams, lists and equipment specifications or adjustments to software.

Transcript Reminder - If you are basing your qualifications on education (or a combination of education and experience) you must submit a copy of your transcripts (official or unofficial) or an appropriate course listing with your application.

Resume Reminder - Your resume (and/or OF-612) must include the following information for each job listed:
Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)

You must now complete and submit additional application materials (by Tuesday, July 14, 2009) as required by this vacancy announcement via uploading or faxing this information.  To fax application materials, refer to the instructions in Alternative Methods for Completing the Application Package after Step 3 of this vacancy announcement. 

STEP 2: 

Submit your choice of a Resume or an OF-612 - Optional Application for Federal Employment available at http://www.vacareers.va.gov/l2_Jobs_Forms.cfm .  We must receive a complete resume or OF 612 in order to determine your qualifications for this position.

Your RESUME must include the following information:

• Vacancy Information: Announcement Number (KB267409), Position Title (Telecommunications Specialist), and grade (12/12);
• Personal Information:
• Your full legal name and mailing address
• Day and Evening telephone numbers including area code
• Country of citizenship
• Social Security number
• Work experience (NOTE:  You must include the following information in order to receive credit for your experience):
• Name and address of employer
• Your job title
• The beginning and ending month and year of your employment
• The average hours worked per week.  Full-time work is considered to be 35-40 hours of work per week.  Part-time experience will be credited on the basis of time actually spent in appropriate activities.  Applicants wishing to receive credit for such experience must indicate clearly the number of hours a week spent in such employment
• Your supervisor's name and phone number (indicate if we may call your supervisor);
• A description of your duties that is sufficiently detailed to document the level of your experience.  If the position is (was) with the Federal government (military or civilian), state the series and grade or pay grade (rank) and the date of last promotion
• Education:  Name, location, and dates of attendance for colleges attended (if required). Type and date of degree received (if any);
• Other:  Training, license(s), or certification(s) relevant to the position

Do not submit letters of recommendation, performance appraisals, position descriptions, examples of your work, etc.  This additional information will not be forwarded to the hiring facility.

STEP 3: 

Submit other required application materials, as applicable.

- If you are using education to qualify, you must submit copies of college transcripts or a course listing that identifies for each course completed: the college or university, semester or quarter hours earned, grade, and grade-point average received.

- If you are applying for Veterans’ Preference, you must submit evidence of eligibility, such as: DD-214 (Certificate of Release or Discharge from Active Duty), or Standard Form 15 (Application for 10-Point Veterans’ Preference version dated August 2008), and the proof requested on the form.   For Access to DD214 and military records click on this link -  Military Information.  To print a copy of the SF15 go to http://www.vacareers.va.gov/l2_Jobs_Forms.cfm.  Veterans preference will not be given unless proper documentation is submitted with your application materials.

Submitting Documents

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the "Details" tab of your Application Manager account https://applicationmanager.gov for this vacancy announcement. Your documents will display under the "Details" tab in the Document area.

 

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the United States Government Application Cover Page.  Print the pre-populated cover page on the upload documents screen of Application Manager ~or~ you may click this link http://www.vacareers.va.gov/l2_Jobs_Forms.cfm to print a blank copy of the cover page. When faxing documents, follow the procedures outlined below.  

 

• You may submit multiple documents for the same vacancy announcement using one cover page.
• Include the 8-character Vacancy Identification Number KB267409
• Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
• Place the cover page on top of the document(s) you are faxing.
• Fax your cover page and documents to 1-478-757-3144.

 

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

 

• Not using the United States Government Application Cover Page mentioned above.
• Missing, incomplete, or invalid Vacancy Identification Number
• Missing or incomplete Social Security Number or name

 

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

  

Be sure to complete all THREE STEPS of the application process described above in order to submit a complete application package and receive consideration for this position. 

 

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ALTERNATIVE METHODS FOR COMPLETING THE APPLICATION PACKAGE

To Complete the Assessment Questionnaire manually, you will need a copy of the questionnaire answer sheet, referred to as the Occupational Questionnaire - OPM Form 1203-FX, which can be obtained electronically at

http://www.vacareers.va.gov/l2_Jobs_Forms.cfm ;

or by calling USAJOBS at 703-724-1850; follow the instructions given;

or by visiting the Human Resources Management Service of the VA Medical Center at the duty location. 

You will also need a copy of the vacancy announcement to use as a guide in answering the questions.  You must provide responses to all required questions. Some questions may request an additional written response to support your answer, such as "Please explain or provide additional information to support your response to the above question."  When additional information is requested, please provide your answer(s) on a separate sheet of paper with the corresponding questionnaire number indicated, and type or print your answers legibly.  You may omit any sections marked “optional” and be sure to double check your application before submission.  NOTE:  The Questionnaire answer sheet is six pages long -- all six pages MUST be submitted even when the number of questions does not exceed page 5.  In this case, please complete the top of Page 6 with your social security number and the vacancy ID number. 

You may submit the Form 1203-FX, resume and any supporting documents by fax.

If you are faxing a Form 1203-FX, do not use a separate cover sheet.  Simply make sure the Form 1203-FX is on top of any other documents you are faxing.

If you are faxing any documents without the Form 1203-FX on top, you MUST use the United States Government Application Cover Page.  Print the pre-populated cover page on the upload documents screen of Application Manager, or you may click this link ( http://www.vacareers.va.gov/l2_Jobs_Forms.cfm ) to print a blank copy of the cover page.  When faxing documents, follow the procedures outlined below: 

• Place the cover page on top of documents being faxed.
• Include the 8-character Vacancy Identification Number KB267409
• Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
• Place your documents in the following order:  United States Government Application Cover Page; Resume or OF-612 (Optional Application for Federal Employment; Other required application materials.
• You may submit multiple documents for the same vacancy announcement using one cover page.

Fax your cover page and documents to 1-478-757-3144. 

Feed all documents into your fax machine top first so that we receive them right-side up.  If you fax your documents using any other cover page, you may not receive consideration.

Mailed, e-mailed or hand delivered applications will not be accepted.  If you are unable to upload your documents after completing the Occupational Questionnaire online, you may FAX your documents (resume, transcripts, etc.) as instructed above.

Required Documents:

All of the government forms mentioned in the above statements can be downloaded from the following web address:  http://www.vacareers.va.gov/l2_Jobs_Forms.cfm or obtained at the Human Resources Management Office of the duty station.

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Contact Information:

VHA Nationwide DEU-IND Phone: (501)257-4134 Fax: (478)757-3144 Email: cavhs.deu@va.gov

Or write: VHA DEU Indianapolis PLEASE DO NOT MAIL APPLICATIONS APPLY ONLINE OR FAX ONLY Thank You, IN 46202 Fax: (478)757-3144

What To Expect Next:

WHAT HAPPENS NEXT?

Your resume and supporting documentation will be compared to your responses to the Assessment Questionnaire.  The questionnaire is designed to capture the desired knowledge, skills, and abilities for this position.  The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position.

If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation, it may affect your evaluation or result in your name being removed from further consideration.

If you are eligible for veterans' preference, you will be given preference based on the documentation you submit.  Please see the "Veterans Information" section of this announcement for details.

This office will not contact you to discuss missing or illegible documents. 

Once your qualifications have been evaluated, your application will be assigned a numeric score.  Candidates will be ranked in score order with appropriate points added for veterans' preference. 

An ELECTRONIC NOTIFICATION LETTER will be sent to applicants who provide an e-mail address.  If you do not provide an e-mail address, you will receive a notification letter via the U.S. Postal Service.  Normal processing time is 4 - 6 weeks.  This office is responsible for initial evaluation ONLY.  Facilities are responsible for contacting eligible applicants thereafter.